The terms. Readable on purpose.

Who is agreeing

"You" is the accounting practice that signs up, acting through whoever signed it up. "We" is Blue Horse Studios Pty Ltd (ABN 37 689 863 670), the Melbourne company that operates Crazy Duck and OneHQ. By creating a practice or using the service you accept these terms; if you do not, do not use the service.

What the service is

Online booking for your practice: a booking page or embed for your clients, availability resolved from your staff's Google and Microsoft calendars, and the confirmations and reminders around it. Every new practice starts in test mode — free, no card, no countdown, and no message able to reach a client — and stays there until you deliberately go live.

Plans and billing

Going live requires a plan. Prices are in Australian dollars, as shown on the pricing page, and are the whole amount — nothing is added at checkout. Billing is monthly in advance, handled by Stripe; your card details go to Stripe directly and never touch our servers. You can move up or down a plan from the admin at any time — up is pro-rated from that day, down takes effect at your next billing date. Solo, Practice and Firm are month to month; Group is an annual agreement because it involves migration work at our end.

You can cancel from the admin at any time, without ringing anyone. You keep the rest of the month you have paid for, and we do not refund part of a month.

Your responsibilities

Keep your details accurate, and only connect calendars you have the authority to connect — each staff member consents individually, or your Microsoft administrator consents for the tenant, and withdrawing that consent is always available at the source. The services, prices and words on your booking page are yours; keep them honest. Do not use the service for anything unlawful, or to send messages that are not about appointments. You remain responsible for your own privacy obligations to your clients.

Your clients' data

Your clients' details are your records. We hold and process them on your instructions, as our privacy policy sets out, and we never market to your clients or share their data. Prices shown to your clients are indicative quotes — we take no payment from them, and invoicing remains entirely between you and your client.

What we promise, and what we do not

We run the service with care: the double-booking guarantee is enforced by the database itself, deploys are tested before they ship, and if an incident affects your data you hear from us directly, in plain words. We do not promise a specific uptime percentage — we are not going to invent a number to decorate a page — and the service depends on Google, Microsoft, AWS and Stripe doing their jobs, which we cannot control.

A test-mode practice that sits untouched for a month, or unfinished three months after setup, is paused — with a week's warning by email and nothing deleted. An abandoned practice is deleted after six months, with a month's warning. Choosing a plan brings a paused practice back exactly as you left it.

Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. Beyond that, our total liability for anything arising out of the service is capped at the amount you paid us in the twelve months before the claim, and neither of us is liable to the other for indirect or consequential loss. A missed appointment is an inconvenience we work hard to prevent; it is not something either of us can insure the other against.

Intellectual property

We own the software, the catalogue and this site. You own your data, your name, your logo and your colour — white-labelling grants us nothing over your brand, and on your booking page our entire presence is one attribution line.

Leaving

Cancel whenever you like. Ask, and we will send you everything we hold — your services, your clients, your appointment history — and delete your practice within 30 days, with backups aging out within a further 35. Your appointments already written into your staff's calendars stay there; they are your clients' appointments, not ours to withdraw.

Changes and law

If these terms change in a way that matters, every practice is emailed before the change takes effect, and continuing to use the service after that is acceptance. These terms are governed by the law of Victoria, Australia, and the courts of Victoria have jurisdiction.